How Do I Know When a Customer Has Paid an Invoice or Sales Order

After you have sent an email to your customer requesting them to pay an outstanding invoice or sales order.

You can return to the invoice or sales order page in NetSuite to ensure your payment was paid. When the page loads, you'll see that the invoice or sales order will change from Open to Paid in Full. Please note that you might need to refresh the page to see the current status.

You can also navigate to the History tab to double-check the invoice was paid. Under this tab, you can see the payment, the date, and the invoice number.

If you want to see the payment method your customer used to pay, go to the Payment Method tab. Inside the tab, you can see the payment method.